SÜK will happily credit or refund the wholesale cost of any garment deemed to be faulty. Please ask customers to return the faulty garment to you and contact wholesale@sukworkwear.com.au with images of the fault. We will then arrange a credit note for your next order or refund you the wholesale value of the garment.

Please allow 14 business days for the credit note or refund to be processed and funds to clear back into your account.

We understand that sometimes an item isn’t quite what you’d hoped for. In this instance, we are more than happy to accept the item back and issue a credit note or refund. We will accept exchanges up to 30 days from the date you receive it. Please make sure that you have carefully reviewed your order prior to finalising your wholesale purchase. Returns will only be accepted when items are received in their original condition and with their original packaging including tags.

Please send an email to us at wholesale@sukworkwear.com.au advising that you wish to return the product. Please also include your reasons for wanting to return the item(s).

Once we have received and inspected the original item(s) a credit note or refund will be provided to you.

Please allow 14 working days from when goods have been returned to our warehouse to process your store credit or refund.

We will process your credit note or refund as soon as we have evaluated the returned product (this can take up to 14 business days from when you contact us via wholesale@sukworkwear.com.au). For refunds back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.

Keep an eye out for email notifications – we’ll keep you updated along the way.